Funeral Firm Services

Customer service is more than just a telephone number or a report. It’s people who are focused on your needs, and then delivering with excellence. The customer service team, organized regionally to maximize understanding of your market, provide policy and commission support.

Customer service is available 24-hours a day. During 8:30 a.m. to 8:30 p.m. (EST) our specialized customer care team is available to serve you. After hours policy information can be obtained on the Internet or with your touchtone phone.

Contact our Customer Service
2000 Wade Hampton Boulevard
Greenville, SC 29615-1064
PO Box 789
Greenville, SC 29602-0789
1-800-PRE-NEED
or 1-800-773-6333
Open Monday through Friday - 8:30 a.m. to 8:30 p.m. (EST)

Internet Access to reporting information is available for our existing funeral firm customers. If you do not currently have a user id and would like to request a user id, please complete the following authorization form.